Refund Policy
Last updated: January 2025
7-Day Money-Back Guarantee
We offer a full refund within 7 days of purchase if you're not satisfied with our service. No questions asked.
Eligibility for Refund
You are eligible for a full refund if:
- Your refund request is made within 7 days of the original purchase date
- You have not violated our Terms of Service
- This is your first refund request (one refund per customer)
How to Request a Refund
To request a refund, please contact our support team:
- Email: support@strearena.com
- Include your order number and the email used for purchase
- Briefly explain the reason for your refund request
Refund Processing
Once your refund request is approved:
- Refunds are processed within 3-5 business days
- The refund will be credited to the original payment method
- You will receive a confirmation email once the refund is processed
Non-Refundable Situations
Refunds will not be provided in the following cases:
- Request made after 7 days from purchase
- Violation of Terms of Service
- Multiple refund requests from the same customer
- Fraudulent or abusive behavior
Contact Us
If you have any questions about our refund policy, please contact us at support@strearena.com